Legal
Privacy Policy
Last updated: June 2026
Cove respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, and disclose information when you access or use the Platform. By using the Platform, you consent to the practices described in this Privacy Policy.
Information We Collect
A. Account Information
- username
- display name
- email address
- password
- account type
- profile information
- profile photos
- bio/about information
B. Creator Verification Information
Collected for age verification, fraud prevention, identity verification, moderation and safety, and compliance obligations.
- government-issued identification
- date of birth
- selfies/photos
- verification documentation
- payment/payout information
C. Payment Information
Payments are processed through third-party providers such as Stripe. Cove does not store full payment card details.
- transaction IDs
- payout status
- billing information
- payment verification status
D. Usage Information
- IP address
- browser type
- device information
- operating system
- session activity
- login timestamps
- interaction history
- approximate geographic region derived from IP
E. Messaging and Communications
Messages are automatically scanned for personal contact information to prevent platform bypass. This scanning is automated and not reviewed by humans unless flagged. Messages may also be reviewed for moderation, fraud prevention, abuse prevention, legal compliance, and platform safety.
- on-platform text conversations
- reports and moderation submissions
- support communications
- account safety reports
F. Cookies and Tracking Technologies
Used to maintain authentication sessions, remember user preferences, analyze traffic, detect fraud, and improve performance. Users may manage cookie settings through browser settings.
- essential cookies
- authentication cookies
- analytics cookies
- performance cookies
How We Use Information
- operate and maintain the Platform
- process payments and payouts
- verify creator identities
- facilitate messaging and bookings
- personalize user experience
- improve Platform functionality
- provide customer support
- monitor safety and moderation
- detect fraud and suspicious activity
- enforce our Terms of Service
- comply with legal obligations
- protect users and the Platform
Automated Content Moderation
Cove uses automated systems to help keep the Platform safe. This includes:
- AWS Rekognition: We use AWS Rekognition to automatically scan uploaded photos for illegal or harmful content, including child sexual abuse material (CSAM). Images are transmitted to AWS for processing and are not stored by AWS. AWS Rekognition processes data in accordance with AWS privacy practices.
- Message scanning: Messages are automatically scanned for personal contact information (such as phone numbers, email addresses, and social media handles) to prevent off-platform bypass of the Platform. This scanning is fully automated and is not reviewed by humans unless content is flagged for moderation review.
These automated processes operate continuously as part of our trust and safety infrastructure. They do not constitute human review of your content unless a flag is escalated to a moderator.
Fraud Prevention and Safety
Cove may monitor account activity, login behavior, IP addresses, device information, messaging activity, creator verification submissions, and suspicious transaction patterns to prevent scams and impersonation, detect fraud, improve moderation, maintain platform integrity, and protect user safety.
Creator Verification Data
Verification documents are treated as sensitive information. We implement reasonable security measures to protect verification data.
Verification documents are deleted from our systems promptly after our team completes the review of your verification, whether it is approved or rejected. Certain metadata or records related to the verification outcome may be retained for fraud prevention, legal compliance, dispute resolution, moderation investigations, and trust and safety purposes.
How We Share Information
We may share information with payment processors, cloud hosting providers, analytics providers, moderation and fraud-prevention services, customer support providers, and legal authorities where required by law.
We do not sell personal information to third parties.
Third-Party Services
The Platform integrates with the following third-party service providers who act as data processors on our behalf:
- Stripe — payment processing and creator payout onboarding
- AWS (Amazon Web Services) — cloud infrastructure and image content moderation via AWS Rekognition
- PostHog — product analytics and user behavior tracking
- Sentry — error monitoring and application diagnostics
- Supabase — database, authentication, and file storage infrastructure
- Resend — transactional email delivery (e.g. account and booking notifications)
- Vercel — application hosting, content delivery, and privacy-friendly traffic analytics
Your interactions with third-party services are also governed by their own privacy policies. Cove is not responsible for the privacy practices of third-party platforms beyond contractual obligations.
Off-Platform Communications
Users and creators may communicate through third-party applications such as Discord or Telegram. Cove is not responsible for third-party platform security, data practices, off-platform conversations, or information voluntarily shared outside the Platform. Users engage in off-platform communication at their own risk.
Data Retention
We retain information for as long as reasonably necessary to operate the Platform, provide services, comply with legal obligations, resolve disputes, enforce policies, and detect fraud and abuse. Certain records may remain stored after account deletion where legally required or reasonably necessary for trust and safety purposes.
Account Deletion
Users may request deletion of their account by contacting support. Following deletion requests, some information may be deleted or anonymized. Certain records may be retained for legal, fraud prevention, moderation, payment, tax, or compliance purposes. Creator verification data may be retained where reasonably necessary for fraud prevention or regulatory obligations.
Security
We implement reasonable technical and organizational measures to protect information. However, no platform or transmission method is completely secure, and Cove cannot guarantee absolute security. Users are responsible for maintaining the confidentiality of their login credentials.
User Rights
Depending on jurisdiction, users may have rights including:
- right of access
- right to rectification
- right to deletion
- right to portability
- right to object to processing
- right to restrict processing
Requests may be submitted through support channels. We may require identity verification before fulfilling certain requests.
GDPR Rights (EU Users)
If you are located in the European Economic Area (EEA), you may have additional rights under GDPR including the right to access personal data, correct inaccurate data, request erasure, restrict processing, object to processing, receive data portability, and lodge complaints with supervisory authorities.
Marketing Communications
Cove may send service-related emails, security notices, transactional communications, and promotional communications. Users may opt out of promotional emails at any time through unsubscribe links or account settings.
Children
The Platform is strictly intended for adults aged 18 and older. Cove does not knowingly collect information from minors. Accounts suspected of belonging to minors may be suspended or terminated.
International Data Transfers
User information may be processed and stored in jurisdictions outside the user's country of residence. By using the Platform, users acknowledge that information may be transferred internationally.
Business Transfers
If Cove is involved in a merger, acquisition, restructuring, asset sale, financing transaction, bankruptcy, or change of control, user information may be transferred as part of that transaction subject to applicable law.
Legal Disclosures
Cove may disclose information where reasonably necessary to comply with legal obligations, respond to subpoenas or court orders, cooperate with law enforcement, investigate fraud or abuse, protect user safety, enforce Platform policies, or protect the rights and security of Cove.
Changes to This Policy
We may update this Privacy Policy periodically. Continued use of the Platform after updates constitutes acceptance of the revised Privacy Policy.
Contact
For privacy inquiries or requests, please contact us through the Platform.
By using Cove, you agree to this Privacy Policy. Questions? Contact us through the Platform.